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Our products, sold here on our site, are shipped via USPS Mail Service. Orders are shipped out from our Abbeville, LA headquarters within 3 business days. This service reaches all US states, including Alaska, Hawaii, and U.S. territories that receive USPS Mail service. For shipping outside this area, please contact us at


A customer may cancel an online order prior to shipping by contacting us at (800) 725-1654 or by emailing us at  

We care about our customers! To provide you with the most efficient and least costly shipping, all packaging has been designed to ship via USPS Mail. Should your goods arrive damaged, please contact us within 48 hrs for prompt replacement or refund for the damaged item.


For the protection of your information, this site is encrypted through Wix, our e-commerce service provider. At no time do we retain any record of your credit card information, nor do we share any of your contact information with any third party.


C.S. Steen Syrup Mill, Inc. (herein "The Company", "We") provides website features and other products and services to you when you visit or shop at We provide the Services subject to the following conditions, which forms a contract between you and the Company (the “Agreement”).


When you use any Service, or send e-mails, text messages, and other communications from your internet-connected device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other Services, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All content included in or made available through any Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of C.S.Steen Syrup Mill, Inc. or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any Service is the exclusive property of the Company and protected by U.S. and international copyright laws.

The STEEN'S® marks, bottle and label designs are registered trademarks and service marks exclusively of C.S. Steen Syrup Mill. Inc.  In addition, graphics, logos, page headers, styles, and service names included in or made available through any Service are trademarks or trade dress of the Company in the U.S. and other countries. The Company’s trademarks and trade dress may not be used in connection with any product or service that is not the Company’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the Company. All other trademarks not owned by the Company that appear in any Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company.

Subject to your compliance with this Agreement, the Company or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Services. This license does not include any resale or commercial use of any Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in this Agreement or any Service Terms are reserved and retained by the Company or its licensors, suppliers, publishers, rightsholders, or other content providers. No Service, nor any part of any Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express written consent of the Company. You may not misuse the Services. You may use the Services only as permitted by law. The licenses granted by the Company terminate if you do not comply with this Agreement or any Service Terms.

Visitors may post reviews, comments, photos, videos, and other content and communications and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Company reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. You further agree to follow these rules:
(a) don’t do anything illegal;
(b) don’t upload, post, or transmit any informational content that is unlawful, threatens another person or entity, defamatory, vulgar, obscene, libelous, invades the privacy of another, or is otherwise objectionable;
(c) don’t harm legal minors;
(d) don’t collect personal information on, “cyberstalk” or harass another visitor, or engage in conduct that negatively affects the online experience of another visitor;
(e) don’t impersonate another visitor, person, or entity, including any official or employee of the Company;
(f) don’t intentionally or unintentionally violate any local, state, or federal law, including violations of Copyright law;
(g) don’t upload, post or transmit any software or files that contain software viruses or other harmful computer code;
(h) don’t interfere with the operation of our web servers or other computers or Internet or network connections;
(i) don’t upload, post or transmit any informational content that is the copyrighted, patented or trademarked intellectual property of another, or the trade secret of or confidential information of another;
(j) don’t upload, post or transmit and unsolicited or unauthorized advertising, including “spam” or “junk mail;” and
(k) don’t help others break these rules.
If you do post content or submit material, and unless we indicate otherwise, you grant the Company a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant the Company and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this Agreement and will not cause injury to any person or entity; and that you will indemnify the Company for all claims resulting from content you supply. The Company has the right but not the obligation to monitor and edit or remove any activity or content. The Company takes no responsibility and assumes no liability for any content posted by you or any third party.

The Company respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement or your intellectual property has otherwise been misappropriated or infringed, please contact us at [email or physical address]. We will respond to the concerns of rights owners about any alleged infringement. In your written complaint, please provide us with this information:
A physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work or other intellectual property that you claim has been infringed upon;
A description of where the material that you claim is infringing is located on the Website;
Your address, telephone number, and e-mail address;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the rights owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the rights owner or authorized to act on the rights owner’s behalf.

We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their sites. The Company does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

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